FAQ
Below are some of our most frequently asked questions. Please be sure to check out our help center for tons of articles and step by step videos to help navigate your account and all of its features. If you have any questions, please don't hesitate to reach out! We are here for you and want to get you the answers you need as quickly as possible. Send us a message at hello@rockpapercoin.com or chat with us by clicking the green icon in the bottom-right of your account!
I can't log in, help!
Have you checked your email for the verification link? You need to click the link in your email to verify your account before you can access RPC. If you've already verified your email and registered your account, you can reset your password here.
Who do I contact for support?
We are here to help! Please reach out to hello@rockpapercoin.com and we’ll respond pronto! Our normal business hours are Monday-Saturday from 8am - 6pm PST. In addition, each and every RPC business member is assigned a dedicated Member Success Manager to answer questions and support accounts!
What types of credit cards do you accept?
Our payment processor, Stripe, accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We also support Google and Apple payments.
Something doesn't look right
We support the latest two versions of Chrome, Safari, Firefox, and Edge. Be sure you're using an up to date browser - and disable any pop-up blockers that may be preventing RPC from displaying properly. If things still don't look right, please let us know!
So what are your fees?
At RPC, we are 100% transparent about payment processing fees. It's important to you so it's important to us. Here's the deal:
We allow you to pass along payment processing fees on to your customers or absorb them as a business. If you would like to set this up, please let us know.
Our default pricing for US-based businesses is a split fee:
- Businesses pay a flat processing fee of 2.5%
- Customers paying an invoice on RPC can do so for free unless they choose to pay with a credit card, in which case a 2% fee will be added.
Canadian businesses pay a flat processing fee of 3.5% on all credit, debit, and Google/Apple payments.
Canadian businesses pay a flat processing fee of 2.5% on ACH (bank transfer) payments.
We offer volume based pricing for businesses transacting over $500K. Reach out to learn more.
What about refunds?
We demonstrate our dedication to providing a positive user experience by refunding processing fees when a refund is issued.
How Refunds Work:
Business ABC charges a client a $1,000 retainer for their services.
The client pays $1,000 via Rock Paper Coin.
The client is charged $1,000.
Business ABC received $975 (minus the 2.5% processing fee).
Business ABC initiates a full refund.
The client is refunded $1,000.
Rock Paper Coin withdraws $975 from Business ABC.
Note: Offline refunds (such as check or cash) can be recorded in your account but you will need to handle the refund with the offline payment method used (check, cash, etc).
How do you handle chargebacks (payment disputes)?
We work with you at every point in the chargeback process - from communicating a chargeback, submitting evidence on your behalf (if you would like the dispute challenged), and reporting the final decision from the bank. We know chargebacks are stressful but you will be able to rest a little easier knowing your RPC account manager is well-versed in the process and will make it as painless as possible.
How do I know my clients/my personal information is secure?
RPC and our partners, including Stripe, HelloSign, and Amazon Web Services, use an encryption system and follow the most current security best practices. Safety first!
Do you offer a referral program?
YES! We LOVE our partners and affiliates and we are always looking to grow the #rpccommunity. Head over here for more information!
Do you have a Facebook Group?
We're so glad you asked, yes! Our Facebook Group is an awesome resource for members with active subscriptions. We hope you enjoy learning and collaborating with your #rpccommunity. Get the conversation started here!
Do you integrate with Quickbooks® or Google Calendar?
Yes! We're proud to offer a Quickbooks Online® integration and calendar integrations for Google, Outlook, and Desktop.
Do you have a mobile app?
Our website is optimized for all screen sizes and devices. Developing an app is like swimming upstream but don’t worry - we’ve got our flippers on and we're working on it!
What are your cancellation terms?
You are welcome to cancel your account at any time and will continue to have access to your account through the duration of your subscription. Link to our full terms of service here.
What countries do you support?
RPC is available in the United States and Canada (excluding Quebec).